GE Asset Management Help

Browser Requirements and Downloads

The minimum browser requirements for the GE Asset Management website are: Internet Explorer 8.0 or Mozilla Firefox 3.6.

If you have an earlier version of these browsers, you may not be able to utilize some of the site's functionality, or access its information or links.

Please use the following links to download a newer version of either Mozilla Firefox or Internet Explorer:

Internet Explorer - www.microsoft.com/windows/ie/default.htm

Mozilla Firefox -http://www.mozilla.com/en-US/

What is Encryption / Why is it important to me?

To ensure security, we encrypt all information between your PC and GE. Using secured browsers and 128-bit encryption technology, you can be assured security is our number one priority.

128-bit encryption is the process of scrambling information (typically for data transmission) so that it can only be reassembled in its original clear text format by someone who has the correct encryption key to do so. When used between you and GE, this encryption technology allows you to encode (or encrypt) your personal information as you send it to us, which only GE can decrypt. Likewise, when we send personal or account information to you, this technology allows us to encode it, which then only you can decode.

How do I set up my ID and Password?

Please contact your GE Asset Management Relationship Manager directly to set up your initial ID and Password.

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How do I login to view my Client Specific information?

After you receive your initial ID and Password, login to the secure portion of the website- go to www.geam.com and click the "Client Login" button. Enter your ID and Password then click "Submit" (Id and Password is case-sensitive).

Once logged-in, open your Client Report by clicking the appropriate date from the drop down list.

**We recommend that you update your initial ID and Password (first time login only). We suggest that you use a combination of letters and numbers for your Password - a combination that only you can remember.

Note: To view PDF files you must install the free Adobe Acrobat Reader:

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* Adobe, the Adobe logo, and Acrobat are either the registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other Countries.

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What options do I have once I open my Client Report?

You have multiple options once you open your Client Report. You can:

Save the report to your hard drive - by using your browser's "Save" command in the "File" menu

You can print a hard copy of your report - by using your browser's "Print" command in the "File" menu

Email a copy of the report to appropriate people in your business

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What should I do if I've forgotten my Password?

You have two options if you have forgotten your password:

1. Click the "Forgot Password?" button to reset your password online. You will be asked to enter your User ID - then you will be asked to enter your email address and 'hint' answer. If you can answer the hint correctly, the system will reset your password and display your new password as well as send you an email.

2. If you are unable to answer the hint correctly, you must contact your GE Asset Management Relationship Manager directly and he/she will update your password.

Note: If you enter your Password incorrectly five consecutive times, you will be locked out of your user account for 30 minutes. Log back in after a 30-minute wait.

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Must I accept a "cookie" to your secure site?

A cookie is a general mechanism that is used to both store and retrieve information on the client side of the Internet connection. Yes, you must accept a cookie to our secure site, but the cookie is only established for the time that your browser is open. The cookie is necessary to assure that you receive correct information.

Who do I contact if I need additional help?

If you have questions about your account, please contact your GE Asset Management Relationship Manager directly - or you can also reach us at 888-757-9666.

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